How we use your personal data
We define Personal Data as the information that you give to us and the information we record of our interaction(s) with you as well as the permissions you give us in relation to newsletters and outreach information we offer.
Examples of the type of data we collect include, name and address, contact details (e.g. phone, email), medical history (to support you better), your GP details, details of your next of kin and their contact details.
Our promise to you
We will:
- NEVER sell your data
- Keep your data private
- Store your data in a safe and secure manner
- Offer the choice to manage and review your outreach settings at any time
- Only share your information with a third party with your express permission (to support your health and well-being)
- Only use your data if we have a justifiable reason to do so (one of the following)
- Legal duty
- Legitimate interest
- Your consent to do so
The ways in which we collect your data
We collect your data in a number of ways, including via our website www.firstaidforfeelings.com, our discovery process questionnaires, clinical notes, workshop attendance and newsletter sign-up.
How will we use your data
| This is what we use data for: | These are our reasons for using data in this way: |
| To send newsletters | Updates on our services and outreach projects, and tips and blogs to help you to get the most from our services |
| To support you along your journey | To ensure you get the best service and support we can possibly offer for your health and well-being. |
How your data will be stored
We are committed to keeping your data safe, we use a CRM system (Cliniko) to support our clinical work, they use encrypted, secure servers with a real-time replicated backup, please follow this link to view their privacy policy – www.cliniko.com/policies/privacy.
We use an accounting package (Xero) for our invoicing and financial monitoring with equally secure settings, please follow this link to view their privacy policy – www.xero.com/uk/about/terms/privacy.
Our outreach is managed through MailChimp and we require your permission to send you information via this platform, please follow this link to view their privacy policy – https://mailchimp.com/gdpr/.
Our website – www.firstaidforfeelings.com – uses cookies – small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. It is your right however to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. Consult the Help section of your browser for assistance in this.
Your data rights and how to exercise them
The right to be informed
This page is designed to keep you informed about what data we collect, why and how we use it and where we keep it. Our policy is to make everybody aware of this information at our first engagement.
The right of access and portability
You have the right to access the data we hold on you as well as to request it be transferred to a third party, please contact us for more information.
The right to rectify
You have the right to amend the data that we hold or how we use it, your preferences can be updated at any time, please contact us for more information.
The right to be forgotten
Sometimes also referred to ‘the right to object’ or ‘the right to erasure’ . You can request, at any time, to have all your personal data that we hold completely, safely and permanently deleted. Please contact us for more information.
